At SparesBox, we are committed to providing you with high-quality automotive batteries and parts with exceptional service. We understand that sometimes, circumstances may arise that require returns or refunds. Please read our Returns and Refund Policy carefully to understand how we handle such situations, especially for automotive batteries that have been fitted.
SparesBox strictly adheres to a no-refund and no-return policy for automotive batteries once they have been fitted in a vehicle. This is due to safety concerns, compatibility issues, and the nature of the product.
While we do not accept returns or provide refunds for fitted automotive batteries, many of the batteries we offer come with a manufacturer’s national warranty. This warranty covers potential defects and issues with the battery itself, not related to the installation process.
Warranty terms and conditions vary by battery type and brand. Please check the product description and documentation that comes with the battery for specific warranty details.
If you encounter any issues with your battery that you believe are covered under the manufacturer’s national warranty, please contact our customer support team for assistance. We will guide you through the warranty process and help you initiate a claim with the battery manufacturer.
All warranty claims must adhere to supplier Terms and Conditions regarding warranty.
In the event that the Battery becomes defective, malfunctions or fails during the warranty period, AutoX undertakes at its sole discretion to repair, recharge or replace the Battery subject to the following terms and conditions:
1. The end user must register the Battery with AutoX within 30 (thirty) days of purchase online on their relevant brands website.
2. The proof of purchase is required.
3. The warranty on the Battery is for the original end user only and for the territories listed below. This warranty is only applicable for South Africa, Namibia, Lesotho, Botswana and Swaziland. The warranty for territories not listed is included in the price to the authorised dealer and the authorised dealer is responsible for all warranty claims.
4. The warranty is for material and workmanship defects on the Battery only and any consequential or transport costs are excluded, unless otherwise agreed between the parties.
5. For South Africa, the warranty undertakings given by AutoX are in addition to the terms of the Consumer Protection Act 68 of 2008 (“CPA”). If the CPA is applicable to the purchase, it will only be to the original end user and only for the duration of the warrantee and subject to proof of purchase of the battery subject to the prior registration and proof of purchase as per clause 1 and 2 above. Any remedy provided for the end user under the CPA is still subject to the validity of the Battery warranty claim under the terms and conditions of this Battery warranty.
6. Should a warranty claim be accepted and the battery is replaced, the new battery will only carry a warranty for the remaining period of the original proof of purchase as per the claims procedure.
7. A potential warranty claim must be lodged by the end user as soon as the end user becomes aware of the alleged defect in the Battery. The end user must follow the AutoX claims procedure, available at any authorised dealer who sells Sab at or Willard and take the vehicle to an authorised dealer for inspection and return of the alleged defect Battery together with the original claim documentation.
8. Once the Battery has been returned to any of the Auto-x dealers, a representative of AutoX will inspect the product, claim documentation and dealer inspection results and collect the product in order to determine whether the product is in fact defective and has in fact malfunctioned or failed and/or send it for laboratory inspection.
9. Based on the Battery inspection results, AutoX in its sole discretion will determine the validity of the warranty claim and inform the end user if it is a valid claim or not. If AutoX considers it a valid claim, AutoX may repair or recharge the battery or replace it with a new battery. Should the Battery be replaced, the remainder of the original warranty period will be applicable to the new replaced Battery.
10. Any warranty claim will be null and void if any one of the following conditions were/are applicable:
a) The Battery was not used for its intended purpose and/or not of correct capacity or type for the vehicle in which it was installed, incorrect installation, and/or the electrical and charging system of the vehicle are not to the original vehicle manufacturer’s specification and/or modifications and/or non-standard electrical extras fitted that were not approved by the AutoX branch or authorised dealer upon installation of the Battery. These may include but is not limited to additional radio and audio equipment as well as additional lights including flashing and emergency lights and usage of the battery in a cycle application will void the warranty.
b) The Battery failure or non-conformance was due to abuse or neglect, improper and/or incorrect charging and/or maintenance and/or failure to keep the Battery properly charged, charging system failure, sulphation due to over discharging, overheating, freezing, overfilling and/or under filling, tipping over, use of incorrect battery acid/water and/or additives, missing or loose vent caps, excessive use and/or abnormal wear and tear, tampering, damaged terminals, cracked or damaged Battery casing, damage due to the Battery not being properly secured or incorrectly mounted, and/or damage resulting from external events such as collisions, fire and Acts of God.
c) The Battery was used for non-automotive starting applications such as cycling duty, solar and/or renewable energy power systems, or any other industrial or commercial machines or vehicles or applications for which it was not intended for.
d) The Battery can be recharged, tested and returned to service.
e) Proof of purchase cannot be provided, and/or the Battery was not registered with AutoX for warranty purposes and/or false information was provided.
f) The Battery information is incorrect and does match AutoX’s manufacturing records and/or the Battery information was tampered with and/or AutoX’s original markings and labels are not on the Battery and/or the Battery is not an authentic AutoX manufactured battery.
g) The battery is out of the warranty period and is thus not a valid claim.
h) If the battery have any other visible external abuse.
1. Damaged Case
2. Damaged Poles
3. Tampered Date Codes
4. Forced removal of sealed cover
If you believe that your battery is experiencing issues covered by the national warranty, please follow these steps:
Contact our Customer Support team at support@sparesbox.co.za to initiate the warranty claim process.
Provide the necessary documentation and information, including the original purchase receipt and details about the issue you’re experiencing.
Our team will work with you to verify the warranty claim and assist you in coordinating with the battery manufacturer for any required replacements or repairs.
If you experience issues with a battery that are not covered by the national warranty, such as damage caused by improper use, accidents, or other external factors, we regret that we cannot provide refunds or returns. However, our customer support team is available to offer guidance and information regarding potential replacement options if applicable.
For any questions or concerns related to returns, refunds, or warranty claims, please don’t hesitate to reach out to our Customer Support team at support@sparesbox.co.za.
SparesBox is dedicated to providing reliable and high-performance automotive batteries to our customers in South Africa. We appreciate your trust in our products and services and are here to assist you with any issues you may encounter, especially when it comes to warranty-related matters.
Please note that this Returns and Refund Policy is subject to change, and any updates will be reflected on our website. We recommend reviewing this policy periodically for any amendments.
Thank you for choosing SparesBox for your automotive needs!
