Shipping Policy

At SparesBox, we are committed to providing our customers with the best automotive battery shopping experience. This includes offering convenient and reliable shipping options tailored to your needs. Please read our shipping policy carefully to understand how we handle deliveries within South Africa, specifically in Gauteng.

1. Free Local Delivery (Within 5km Radius):

For our valued customers located within a 5km radius of our distribution center in Midrand, Gauteng, South Africa, we are pleased to offer FREE local delivery of automotive batteries. This ensures you can receive your batteries promptly and without incurring any additional shipping charges.

2. Delivery Charges Beyond 5km Radius:

For customers outside the 5km radius in Gauteng, we offer a fair and transparent shipping fee based on the following criteria:

Location: Shipping costs may vary depending on your specific location within Gauteng, South Africa. We calculate the shipping charges based on your delivery address, and you will see the applicable fee during the checkout process.

Product Weight: The weight of the automotive battery you purchase may also influence the shipping cost. Heavier batteries may incur slightly higher shipping charges.

3. Delivery Areas:

Currently, SparesBox delivers automotive batteries only within South Africa, specifically within the Gauteng province. We aim to expand our delivery reach in the future, so please stay tuned for updates on additional service areas.

4. Estimated Delivery Times:

We make every effort to ensure that your order is delivered promptly. Estimated delivery times will be provided at the time of checkout, and these times may vary based on your location and product availability. You can also choose expedited shipping options for faster delivery if available.

5. Order Tracking:

Once your order has been processed and shipped, you will receive a tracking number to monitor the progress of your delivery. This enables you to stay informed about the status of your order.

6. Delivery Partners:

We work with reputable shipping and logistics partners to ensure your goods are delivered promptly and in time.

7. Customer Support:

If you have any questions, concerns, or special delivery requests, our dedicated customer support team is here to assist you. Feel free to reach out to us through our customer support channels.

8. Returns and Refunds:

For information on returns and refunds, please refer to our Returns and Refunds Policy.

For any shipping-related inquiries or assistance, please contact our Customer Support team at support@sparesbox.co.za.

SparesBox is committed to providing high-quality automotive batteries and excellent service to our customers in South Africa. We continuously strive to enhance your shopping experience and appreciate your trust in us.

This shipping policy is subject to change, and any updates will be reflected on our website. Please review this policy periodically for any amendments.

Thank you for choosing SparesBox for your automotive battery needs!