At SparesBox, we wholeheartedly embrace a clear and unwavering commitment to safeguarding your data and upholding your privacy. We operate in full compliance with South African data protection laws.
This privacy policy meticulously elucidates our dedication to adhering to South African data protection laws. As a South African-based organization, we are steadfastly bound by the legal framework that governs the collection, utilization, disclosure, and storage of personal information. Furthermore, it elucidates how individuals may access and rectify personal information held about them.
In this privacy policy, ‘personal information’ precisely mirrors the definition stipulated by South African data protection laws. It encompasses information or opinions (including data forming part of a database), irrespective of its accuracy, and whether documented in a tangible form or not, pertaining to an individual whose identity can be discerned or reasonably ascertained from the information or opinion.
We gather your personal information to provide you with the products, services, and information that SparesBox offers. The collection of personal information from a third party or publicly available sources only transpires if you have consented to such usage, or if such collection is reasonably expected by you. Information is solely obtained from entities or sources that possess the requisite authorization for disclosure. Below, we offer an in-depth breakdown of the diverse methods employed to collect personal information.
User Contact Forms: When you complete a contact form to reach out to us, the information is collected for the sole purpose of responding to your inquiry. We may use this data to apprise you of services that align with your original query.
Mailing List: By subscribing to one of our mailing lists, you grant consent for us to send you emails related to our company’s products and services. Rest assured, our communications adhere to South African communication guidelines.
When You Register and Create an Account: The personal information you provide during the registration process enables us to store your user preferences for a seamless login experience.
Credit Card Payments, Including PayFast: When utilizing payment services like PayFast we solely receive basic information and payment confirmation, in strict accordance with their terms of use.
Contacting Support: When you reach out to us for technical, product, or website-related support, the information you provide is retained on record to facilitate your request and for training purposes. Such information may encompass transcripts, emails, or other data exchanged during the support request process.
SparesBox utilizes cookies and other digital identifiers, which fall under three distinct categories: site performance indicators, analytics cookies, and advertising cookies. While you can disable cookies by adjusting your browser’s security settings, it is important to recognize that this may impact the display of certain elements on our website.
Personal information is exclusively utilized for the purpose it was solicited or for objectives directly linked to our functions and activities. SparesBox does not furnish personal information to external entities, organizations, or parties except under the following circumstances, in line with applicable privacy laws:
In the realm of direct marketing, spam is universally unwelcome. At SparesBox, we harness your personal information to deliver advertising tailored to your interests, characteristics, or general location. Rest assured that we provide an unsubscribe option in all our marketing emails, empowering you to manage the messages you receive.
SparesBox accepts payments through various third-party services, and your payment data is securely transmitted to these providers using industry-standard encryption. No payment data is retained on our systems. To delve deeper into how these providers handle your personal and payment information, please visit their respective websites.
We diligently strive to maintain the accuracy and currency of your personal information, as it enables us to deliver an enhanced service. If you identify any inaccuracies in the information we hold about you, please don’t hesitate to contact us for necessary corrections.
We enact proactive measures to shield the personal information we possess from loss, unauthorized access, use, modification, or disclosure, as well as other forms of misuse. These measures encompass password protection for all our IT systems. While, for security reasons, we cannot divulge the intricate details of our entire security system, we encourage you to reach out with any questions or concerns.
When personal information is no longer required or is requested by you, it is securely and systematically destroyed.
Certain personal information may be stored or disclosed to overseas entities that collaborate with us in delivering our services. In alignment with South African data protection laws, we have implemented measures to ensure that these overseas recipients comply with the South African Privacy Principles. We have also instituted policies and procedures to safeguard the handling of your personal data by such entities.
We diligently maintain the accuracy of your personal information. If you discover any discrepancies in the information we hold about you, please contact us for corrective action. It is important to note that, under South African privacy laws, certain situations may restrict access to specific personal information. These restrictions may apply if providing access would reasonably impinge upon someone else’s privacy, or if it might pose a threat to an individual’s life, health, or safety.
For personal information collected by third parties, even during your visit to our website, it is advisable to refer to their respective privacy policies and seek assistance directly from those parties.
If you have grievances or suspect a breach of South African data protection laws or a registered data protection code, we encourage you to get in touch with us. In the event that you are dissatisfied with our response, you retain the option to escalate the matter to the relevant authorities.
We recognize the paramount importance of your personal information and are truly appreciative that you’ve journeyed this far in our privacy policy. If you have any questions or concerns regarding this policy or our practices, we invite you to contact us through the following channels:
Email: support@sparesbox.co.za
Address: SparesBox Pty Ltd: 35 Richards Drive, Halfway House, Midrand
This privacy policy is crafted to align seamlessly with South African data protection laws and was most recently updated on 11/11/2023.
